Consulting Services
Your practice can benefit from the wealth of expertise available through MedAmerica’s value-added consulting services. We have expertise across a wide range of healthcare and practice management issues.
For example, we’ve performed low-volume emergency department assessments, large practice operational assessments, as well as multi-hospital consulting projects. Customized programs have addressed bill processing time and capture of charges, co-pay collections, registration accuracy, operational efficiency, team-building, and short- and long-term strategic planning goals.
The result?
MedAmerica consulting program recommendations have led to significant bottom-line improvements. They also raise satisfaction levels among practice personnel—and patients, too.
Our team is committed to understanding your needs and exceeding your expectations. We’ve included just a few of our team members below. In addition, many of our physician clients are also available for consultations in their areas of expertise. For more information on MedAmerica Consulting Services, please call Matt Sartain at 510.350.2600.
MedAmerica’s expert consulting team includes:
Roger Brummer, CHFP, Director of Contracts and Reimbursement, is a Certified Healthcare Financial Professional of the Healthcare Financial Management Association. He brings a wealth of knowledge to the reimbursement area with his 40 years of experience in the healthcare industry. He is a recognized expert on managed care contract review and negotiation for emergency professional services.
Bonnie Carl, RN, MBA, Senior Practice Management Consultant, has over 32 years of experience that includes senior hospital management, inpatient and outpatient consulting and clinical ED nursing. She has combined her nursing and management expertise with process improvement and quality improvement, capacity management, and construction engineering into a comprehensive consulting portfolio. Bonnie has spoken at several national organizations on hospital and emergency department throughput and physician nursing relationships.
Nancy Carlson, RN, BSN, MBA, Senior Practice Management Consultant, has over 30 years of experience in nursing, nursing management, quality and patient safety. She has expertise in capacity management, reengineering workflow, risk reduction, regulatory compliance (including conducting Joint Commission Mock Surveys), quality improvement, and is passionate about improving systems to ensure safe patient care. She is an expert in her field and has spoken nationally on the topic of quality, patient safety and emergency department process improvement. Nancy is the past president of the Association of California Nurse Leaders (ACNL), and is also the past president of the San Francisco/Marin ACNL and East Bay ACNL Chapters.
Maj-Britt Llewellyn, MHA, Practice Management Consultant, is an experienced consultant and analyst with a specialized focus on emergency department operational metrics. Her analytical work is complemented with on-site experience including, operational assessments and program implementation. Maj-Britt developed the CEP America Scribe program, which has had a dramatic impact on the improvement of patient care, operations and patient satisfaction in our emergency departments.
Christina Palombo, RN, CPHQ, Senior Practice Management Consultant, has over 30 years of experience in nursing, nurse management, emergency department management and patient safety risk management. She has a proven record of introducing innovative patient-oriented assessment and treatment systems, documenting and tracking quality outcomes, building cross-trained, cohesive teams, and improving both patient and family satisfaction. Additionally, she served as a speaker and an industry expert on streamlining emergency processes; presenting to executives and clinical management staff for premier medical centers and community hospitals.
John Ruffner, MPH, Senior Practice Management Consultant, has over 25 years of experience in the healthcare industry. He has held senior administrator positions in both hospitals and physician practices/groups. His experience includes opening and remodeling hospital emergency departments in both large urban and small rural institutions. John brings considerable experience in both hospitalist and corrections medical services. Additionally, he has a strong hospital financial and operations background.
Myles Riner, MD, Reimbursement Consultant , has extensive experience in managed care contracting, problem payer management, and regulatory compliance. He was a Partner with CEP America for nearly 30 years, where he served as Director of Provider Relations and on the Board of Directors. Dr. Riner was also a staff physician at Marin General Hospital in Greenbrae, California until retiring from clinical practice in 2008. He earned his medical degree at Emory University School of Medicine and completed a rotating internship at Los Angeles County/University of Southern California. Dr. Riner served as President of the California Chapter of the American College of Emergency Physicians (CAL/ACEP) for 2006-7 and is Board Certified with both the American Board of Emergency Medicine and the National Board of Medical Examiners. He has been published in the Annals of Emergency Medicine, Emergency Medical Services, the Western Journal of Medicine, and the Journal of Academic Emergency Medicine. In 2010 he received both the American College of Emergency Physician’s Collin Rorie Award for Excellence in Health Policy and CEP America’s highest honor, the Myron Wacholder Legacy Award.
Matt Sartain, MBA, Director of Practice Management, has over 18 years of experience in healthcare consulting with an emphasis in emergency department operations. He has developed and implemented several programs that have greatly improved the financial and operational performance of our client emergency departments, inpatient hospitalist practices and urgent care centers. Matt's strong background in hospital administration, regulation, quality / risk management and operations provide depth to the comprehensive expertise of the MedAmerica consulting team.
Tim Wagner, BSIE, Practice Management Consultant, a black belt in Six Sigma and training in LEAN methodologies, brings an industrial engineering perspective to the practice management team. Prior to MedAmerica, Tim was a process improvement engineer at a large airplane manufacturing firm. His on-site hospital experience includes conducting operations assessments, facilitating LEAN process teams, implementing innovative process improvement initiatives, and facilitating new contract start ups.
John Wyatt, JD, MBA, Senior Practice Management Consultant, has over 12 years of health care experience with an emphasis in hospitalist medical group management. He has a depth of knowledge and experience in hospitalist operations, business development, medical group practice support and physician leadership development. John was formerly the Vice President of Operations for a Bay Area hospitalist group and Director of Business Development for a national hospitalist management firm.