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And the survey says...
Results of MAFS survey
Last August, MedAmerica Financial Services surveyed the physicians,
physicians assistants, and employees of CEP, EMA, EPMG, EPIC,
MedAmerica, and Fusion to see how they felt about the services
of MedAmerica Financial Services, and to a lesser extent,
the services of Blue Cross and Schwab. To sum up the survey
that 732 individuals completed (49% of the total sent), MFSI
and Schwab both received very high marks but Blue Cross’
service could stand improvement.
We were very pleased to see your responses on MedAmerica Financial
Services and we are always working to improve our service
to you!
92% of all respondents felt MFSI’s service was
either “good” or “excellent.”
90% of all respondents stated that phone calls to
MFSI
are always returned within 24 hours.
11% of all respondents feel that the 401(k) deposits
(after payroll date) could be faster.
16% of all respondents want more than 3 newsletters
per year.
90% of all respondents feel that the annual enrollment
packets are “just right.”
33% of all respondents want more plan sponsored 401(k)
funds.
10% of all respondents want more web communications.
64% of all respondents felt Blue Cross performed at
an
“excellent” or “good” level.
80% of all respondents felt Schwab performed at an
“excellent” or “good” level.
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The biggest negative comment that we received is the high
expense of health insurance.
While we are doing everything we can to stabilize rates, rising
health insurance is a national trend and not easily solved.
Medical Savings Accounts will hopefully help…
Many of you (more than 35%) also expressed additional information
be provided on 529 Education Programs and Medical Savings
Account. We hope to provide articles on these products via
this newsletter and via our website in future months.
We’d like to thank all of you who responded to the survey
and we do appreciate the many compliments. We also appreciate
the negative comments because we hope to
eliminate those in the next year. If you remember, as part
of the survey, we were giving away $200 gift certificates
to Marriott Hotels and Resorts. The winners were:
Alan Miller, MD – Randolph, NJ
Lisa Bornmann, PAC – Laguna Beach, CA
Deborah Cole – Corona, CA
We will send out another survey in August and look forward
to your comments at that time.
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